I have called in three times to try to report a software problem with Intuit’s Assisted Payroll through QuickBooks Desktop but they won’t listen and charged me a fee. Last week, my payroll date was June 21 and we have next-day direct deposit. In the payroll center (Employees > Pay Employees > Scheduled Payroll), it will tell you right at the top “Process Payroll By” and show you the date. Intuit adjusts this date based on weekends and holidays so that you know when to process by.
But unfortunately they had a glitch last week where they said to process by June 20th for June 21 payroll, EVEN THOUGH JUNE 20 WAS A BANK HOLIDAY (I didn’t know that at the time). I processed my payroll on June 20 and received a message AFTERWARD that I am being charged a $100 fee AND my payroll would not go through until 6/22. There is ALWAYS a warning beforehand about the fee if there will be one, but there wasn’t this time because the software had the process date as 6/20.
So Intuit took my $100, and my employees got paid one day late.
Intuit tried to tell me the fee was because I processed on a bank holiday but that is false. I have done that before, as long as the check date is not the next day it worked fine. Because I was not aware of the bank holiday and left my check dates as 6/21, the software charged me and my employees did not get paid on 6/21. So my $100 was stolen by Intuit with no warning and no apology.
Just wanted people to know the true story in case this happened to them.
