Sorry in advance for the length....
I am using QBO Core payroll and simple start Quickbooks. Several months ago, I hired a half-time employee and set up payroll through QBO. That is the only employee. I am in California so I set up two payees, EDD for State and IRS for Fed (FICA and FUTA). The QBO Payroll settings are exactly the same for EDD and IRS payments. Both are linked to Chase Bank.
Payroll is weekly and everything has gone smoothly. The employee is paid by direct deposit. Each week, I see taxes owed and process them accordingly. I see the records in the various accounts ultimately with cash being credited and the liability zeroed out. Everything looks right (paycheck, expense, payable, cash).
Now... my problem. State payments have been made perfectly and I can reconcile to my bank statements.
Federal payments show in every QBO report and transaction (including cash) that they have been paid -- but not a dollar has gone to the IRS. AND - I can find no record of where those $$$$ went in QuickBooks. I have not received any error messages from QBO or Chase bank.
Reports show no liability remaining. Tax liability report shows zero, The balance sheet, liability zero. Expense shows the total State and Fed tax amounts. And, even though no payment was made, cash has been reduced by the payment amount.
I'm hoping that bit of the above information will be useful in resolving my problem.
Note: I have received late notices from the IRS so I need to pay them (through QBO or EFTPS). QBO support (human) would not connect me with anyone except the "tax resolution" folks who wanted to consult on tax notices, penalties, etc., not solving my QuickBooks problem. When they didn't help, they sent me back to an automated "how can I help you" line. Absolutely a waste of 45 minutes.
I need to fix this. Otherwise, after I get current with the IRS, I will still have this problem.
Thanks for any help!
