Is anyone else having issues with direct deposit?

Yes! All my clients are experiencing this today. SO frustrating! 

Yes, no deposits came

in from another quickbooks year and none of ours went out. 

Yes! None of our employees were paid 

yes, my employees did not get paid this morning

Payroll did not get deducted from my bank so not sent to my employees. All checks were created and employees received the ackoweldgments when I ran payroll on Sunday evening

Very frustrating to not be able to reach anyone

Do we have a timeframe as to when this will be fixed?

I acknowledge your concerns regarding the delays in payroll deposits and recognize the importance of timely payments to you and your staff, Mgam, Aliciah, and Rick.

Since you are experiencing issues with direct deposit, I recommend contacting our Payroll Live Support team. They have the tools to investigate why the deposits haven’t been processed. Also, they can guide you through the steps to ensure this is resolved promptly.

Here’s how to contact them:

1. In the upper right corner, select the Help icon.
2. Go to the Search tab and click Contact Us.
3. Type your concerns and hit Continue.
4. Choose a way to connect with us.

To ensure timely assistance, please refer to our support hours.

If you have additional concerns, feel free to leave a comment below.

Is someone working on this issue?  It is a long holiday weekend.  

I agree I’ve been waiting on chat since 8:44 am with no human reply.  We pay too much money for this to not be treated and respected as a customer.  I have angry employees waiting for their money.

That is a waste of time. That link will ask if you processed payroll

on time and if you have sufficient funds in your account. All these people, including myself did their part. QuickBooks clearly has a widespread issue today and NO ONE got their paychecks on this holiday weekend, which is going to be a nightmare dealing with employees. Their needs to be an actual response since QB obviously knows there’s a major issue. 

is there any possibility to send out a wide spread message stating what the estimated time is.  We need to know if we need to shift and start writing checks to our employees!  No business owner has time to wait for the phone lines to open or worse yet, wait in front of a screen while the chat bot send on a wild goose chase!

Please consider a blast to all payroll companies to tell them more regarding this wide spread issue.

Yes, we are experiencing the same issue. Does anyone know what number we can call to talk to a QBO representative?

I tried this and this was the response:  

I tried this and this was the response:  

Yes my payroll did not go through, and my bank has not seen it go through on their end. Unfortunately, there is no human to talk with at Intuit, so hopefully they figure this out asap!

Been on hold for 2hr 14min! 

If we cancel DD and write checks will payroll still be processed? 

I did get a live person in chat!  She stated that it looks like DD is starting to move.  I finally got the email alert that the payroll direct deposit was successfully processed ( I didn't even realize that email hadn't come through until it did).  The very nice customer service rep can only do so much.  She also said she just got a notice that our company DD will be processing this afternoon.  Technology blips hurt everyone- remember everyone that reaches out is human.

Yes I’m having the same issues. What have they said to help?

I did get a live person in chat!  She stated that it looks like DD is starting to move.  I finally got the email alert from QBO that the payroll direct deposit was successfully processed ( I didn't even realize that email hadn't come through until it did).  The very nice customer service rep can only do so much.  She also said she just got a notice that our company DD will be processing this afternoon.  Technology blips hurt everyone- remember everyone that reaches out is human.

Did anyone get a response? It looks like all deposits are being delayed. I just got a automated response that said the fence should be released later this afternoon, but I'm waiting on a call back.

This is a disaster going into a holiday weekend. You cant make changes do do we pay our employees by check and then they get paid twice when it finally goes through???? That's a bookkeeping nightmare even if businesses can afford it.

They have contacted our banks to give us a 1-800 number that has over an hour wait time! Recording says it's been resolved.  Meanwhile how is our bank supposed to process and send out money to all employees in time for weekend? I dont see that happening. There needs to be some kind of compensation for this annoyance and embarrassing delay for our companies and our employees.