I'm here to help you fix running payroll issues, @cars-superior-nc.
I want to make sure we are on the same page. I would appreciate it if you provide the error you're getting when running payroll. Any additional details can help me give an efficient solution to resolve your issue.
In the meantime, you can perform basic troubleshooting steps to isolate the issue if this is a browser problem. You can try using a private browser to help fix this problem.
Here's how:
- Google Chrome: Ctrl + Shift + N
- Internet Explorer/Firefox: Ctrl + Shift + P
- Safari: Ctrl + Shift + N
If this works, go back to your regular browser and clear its cache to refresh the page and eliminate any glitch from occurring in the system.
Additionally, here's a link that can give more details about running payroll: Get started with QuickBooks Online Payroll.
Also, I am adding an article for future reference in running payroll reports in QuickBooks Online: Run payroll reports in QuickBooks Online Payroll.
Let me know if you have any other questions or concerns about running payroll. I'm always here to help. have a great day.
