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Thank you for reaching out to the Community, @bfordcvcc.
I understand that your concern needed and deserved a timely response. Currently we're unable to provide a timeframe on when this will be resolved. Rest assured that our engineers are doing their best to come up with a fix as soon as possible.
Since you already contacted our phone support, you'll receive an email notification about the updates or resolution for this one.
I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care.
I've received no updates or communication from QBO since reporting this issue. Tomorrow will be Day 6. This software is useless to my business without payroll. QBO is fond of these canned generic replies such as this "Rest assured that our engineers are doing their best to come up with a fix as soon as possible." This has been a most disruptive, time-wasting, and frustrating experience.
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