Thanks for reaching out to the Community about your concern, construcetc.
The issue you’re experiencing with the cash pay button is already reported to our engineers. They’re all hands on deck working for the permanent solution.
We’re requesting all affected users to contact us for easier communication and updates. Since we’ll have to collect personal data, I recommend contacting our QBO Care Team.
They can add your company to the notification list in a secure space. You'll receive an email once more information is available about the investigation.
- Click the Help icon at the top to open the QB Assistant window.
- In the Assistant tab, enter the issue/topic in the field box.
- Press the Get help from a human link and follow the on-screen steps to complete the process.
- Then, select Chat or Callback.
- Provide this number for easy tracking: INV-52264.
Also, you can view the correct invoice via PDF. It’s the one that is attached to the merchant's email sent to your customer.
Need help performing any QuickBooks Payments tasks? Here’s a link that contains resources that will guide you on how to accomplish each process. Click the topic to view the complete details on the article: QuickBooks Payments FAQ.
I appreciate your patience while working on this. Don’t hesitate to visit the Community again if you have other concerns. I’ll be around to assist further.
