Is there an issue with Online Payroll? When I hit "Run Payroll" it is not directing me to the normal screen to proceed.

I want to ensure this is taken care of, @jason134.

Can you provide a screenshot after clicking the Run Payroll? It will help me determine the best solution to your problem. 

In the meantime, let's perform some basic troubleshooting steps to narrow down the cause of the issue. Let's start with logging into your account through a private browser. It's the best spot to isolate web issues.

You can use the following shortcut keys depending on your browser type:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you can run the payroll successfully, go back to your regular browser and clear its cache to refresh the program. We advise our users to delete them now and then to prevent and fix issues like this.

You can visit this link if you want to know the year-to-date payroll amounts of your employees: Run payroll reports.

Please check out our other helpful content for managing your employees and running payroll.

Stay in touch with me if you need additional assistance running payroll in QuickBooks. I got your back. Have a good one.

Thank you for the reply.  I rebooted the computer and then it worked like normal.  I will keep your feedback in the event I run into this again..

You're welcome, Jason134.
 

 I'm happy to hear that the troubleshooting steps my colleague suggested helped you to resolve your issue.  Please bear in mind that assisting and providing the most suitable solution for our esteemed clients is our top focus.
 

 You can always stop by and post your inquiries if you have any concerns related to QuickBooks. As soon as I can, I'll make sure to address that. Take care!