Issue verifying bank when setting up direct deposit

Denise97 · ‎December 07, 2022

I'm trying to set up payroll for contractors and I'm having trouble verifying the bank account. Quickbooks sent me an email that they made two small verification deposits into my account. I don't see the deposits. I called and the customer service person was unable to help me. He told me to call my bank and they should be able to tell me the amount of the deposits. I called and they couldn't see any deposits either. I know the bank account is correct because it's the bank account that's already connected to quickbooks for accounting purposes. HELP!

Bryan_M · ‎December 07, 2022

Thank you for posting here in the Community, @Denise97.

We appreciate your effort in calling our representative just to fix your concern about trouble verifying your bank account and in confirming the deposit amount. Don't worry, I'll be here to help you with that.

Beforehand, let me give you information about it. After setting up your bank account in QuickBooks Online Payroll the transaction amounting to less than $1.00 will be posted to your bank within 2-3 days banking days.

If the amount hasn't been posted within the banking days mentioned. I recommend contacting QuickBooks Online Payroll support again, to verify your bank account as well as the two small verification deposits that were sent by QuickBooks into your account.

For more information about bank verification, you can read through this article: Verify your bank account for payroll.

You can click this link if you want to learn how to set up your company for direct deposit.

Click the Reply button below if you have follow-up payroll-related concerns or other inquiries. I'm always here to help. Keep safe.

Denise97 · ‎December 07, 2022

Hi Bryan,

I got an email saying the deposits had been made and were ready to be verified, but they are not showing in my account and when I called my bank they have no record of them either. As far as I can tell there's no way to restart the process with quickbooks (i.e., have them redo the deposits). I just hit a wall in Quickbooks: I get taken to the screen that asks me to verify the two deposits and if I can't do that (which I can't) there's no other options (e.g., initiate new deposits). I'm certain the bank account is the correct one because it's the same bank account that has been connected to our accounting quickbooks software for the past seven years. I've spoken to two customer service representatives but they seem very confused (it takes them about ten minutes just to understand what my issue is and then they are reading in a troubleshooting manual and are unable to find an answer). I'm feel very frustrated because I already had all my contractors set up direct deposit profiles, I'm already paying for the service, and I need to have it in place by January. So far all my attempts to get help through Quickbooks customer service have been comically bad. Please let me know how to proceed.

Thank you.

smtcjt · ‎August 19, 2023

I can't verify the deposit amounts sent to my direct deposit account.

AbegailS_ · ‎August 19, 2023

Hello there, @smtcjt.

Good to see you here in QuickBooks Community. I'll make sure you can verify your account for direct deposit to activate electronic payments and filing services in QuickBooks Online Payroll (QBOP).

When you connect your bank account in QuickBooks Payroll, we run a test deposit of less than $1.00 to make sure we can process your direct deposits or tax payments with your bank. Once you have the test transaction amounts ready, please enter them in your QuickBooks Payroll without the decimal point.

Here's how:

Go to Payroll, then Overview.
Choose Let's Go on from your To Do List on Check your bank account item.
Click Verify Amount.
Enter the transaction amount, then confirm it (no decimal point).
Click Verify.

I've also included a couple of detailed resources about working with payroll, which may come in handy moving forward:

Let me know in the comments if you have other payroll concerns and questions about the test deposit in QBO. I'm always ready to help.

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Issue verifying bank when setting up direct deposit