Journal Entry to correct bank rec for a payroll check

9130350459232046 · ‎November 01, 2022

Hello,

I am having trouble reconciling a bank statement. Since we moved payroll over from another software, we did the history for the previous payroll through June 2022. When trying to reconcile the July bank statement, there is one payroll check that was not cashed until July but is part of the payroll history. How can I do a journal entry in QB online to get this check to show up in the bank rec but not double the payroll account for that employee?

Bryan_M · ‎November 02, 2022

I hear you, @9130350459232046.

I appreciate the time and effort you invested in reaching out to us to resolve your issue about trouble reconciling your bank statements.

We will have someone review your case. They may need to reach out if they have additional questions or would need additional information to resolve the issue.

If you have any additional questions with bank reconciliations, you can reach out to us again. We'll be happy to lend a hand. Keep safe.

View solution in original post

ZackE · ‎November 01, 2022

Hi there, 9130350459232046. Thanks for getting in touch with the Community.

If you've already created paychecks, you'll want to get in touch with our Customer Care team to make changes to your pay history. They'll be able to pull up the account in a secure environment, conduct further research with you, and help make the necessary changes.

They can be reached while you're signed in.

Here's how:

Use the Help (?) icon.
Click Contact Us.
Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
Select Start messaging or Get a call.

Be sure to review their support hours so you'll know when agents are available.

If there's any additional questions, I'm just a post away. Have a great day!

9130350459232046 · ‎November 01, 2022

I have tried that and have been on the phone with them for a week now. I have asked for supervisors and anything and everything to get this resolved. I realize that a journal entry probably will not work but the payroll adjustments team tells me that it has to be a journal entry. How can I get help?

Bryan_M · ‎November 02, 2022

I hear you, @9130350459232046.

I appreciate the time and effort you invested in reaching out to us to resolve your issue about trouble reconciling your bank statements.

We will have someone review your case. They may need to reach out if they have additional questions or would need additional information to resolve the issue.

If you have any additional questions with bank reconciliations, you can reach out to us again. We'll be happy to lend a hand. Keep safe.

9130350459232046 · ‎November 02, 2022

Thanks so much! I am glad I found the community and will definitely use it in the future!

Dianna

ZackE · ‎November 02, 2022

Thanks for following up with the Community, 9130350459232046.

I'm happy to hear Bryan_M was able to help get you the assistance you're looking for.

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.

Please feel welcome to send a reply here or create a new thread if there's ever any questions. The Community's always here to help. Have an awesome day!

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Journal Entry to correct bank rec for a payroll check