Thank you for joining this thread, @Jsloan210.
I understand the importance of making the work location inactive and changing your primary location to your new address in QuickBooks Online (QBO). Let me help and provide information about managing work location.
To begin, before deactivating a work location, make sure that it is no longer used by your employees, a new work location must be assigned first before the work location can be made inactive. For now, it is best to contact our support to further check what's causing this by accessing your account in a secure environment and determine possible solutions to your concern.
Here's how:
- Go to Help.
- Select the Search tab, then choose Contact Us.
- Type in your issue or concern in the field.
- Hit Continue.
- Click the Chat or Callback option.
You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.
For more detailed steps, please refer to this article: QuickBooks Online Support.
I'll also add this Tax forms page for more information about managing your tax forms.
Don't hesitate to leave a comment below if you have follow-up questions about work locations or other QBO-related concerns. I will answer them in any possible way.
