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I noticed there has been a change in the payroll tax tab.
I used to be able to enter prior tax history for local taxes that I manually pay.
That option is no longer there.
I am able to show it paid in the register, but it still shows as owed in the payroll tax liability report.
Please help.
Thanks!
Thanks for reaching out to us, manda328.
There have been no changes to QuickBooks Online, and you should be able to record your local tax payment manually. After recording the tax payment, this should clear the tax owed in the payroll tax liability report.
Let's go through some troubleshooting steps to resolve this because you may have encountered a browser-related issue caused by too much cache stored on your browser, which resulted in unexpected system behavior.
You can start by accessing your account using an incognito window. This mode help since it doesn't save any site data. Here are the shortcut keys to use:
Once signed in, you can go to the Taxes menu to record the tax payment. Refer to this link for a complete guide: Recording prior tax payments.
If it works, go back to your regular browser and clear the cache to clear out old internet data and refresh the system. Alternatively, you can use different supported browsers.
For future reference, you can also read the articles listed below for future reference. These can walk you through the steps of running payroll and filing taxes efficiently:
Let me know if you need anything else. I'll be here to help you. Have a great day.
I do believe there has been some type of update on the taxes side of QB online. It looks totally different than when I was in that portion a week ago. I am unable to manually enter the local tax payment like I used to be able to. I have been doing this for 5 years, so I do know how to do it. The option just isn't there anymore.
Hey there, @manda328.
Thanks for giving us some additional information on your issue about manually recording local taxes in your QuickBooks Online account.
To clarify, could you provide us with a screenshot of what your tax tab looks like? This will assist in determining the best solution for your business.
The reason this may have occurred in your account, is because your tax tab as updated to automatic tax payments and form filings. I suggest reviewing this guide to read particular details about the change.
I'll be back around shortly to check in!
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