Greetings, @ehedrick.
Thank you for posting in the Community. I'd be glad to share some information why the Mileage Reimbursement amount is not showing to the Employee Summary.
There are several reasons why a payroll item doesn't calculate or calculates incorrectly on a paycheck. One of them is if the item is setup to calculate based on quantity or hours.
If a payroll item is set to calculate based on quantity or hours, you need to manually enter the quantity or number of hours in the Quantity column in the Preview Paycheck window. Here's how to check:
- From the List menu, select Payroll Item List.
- Double-click the payroll item.
- Click Next until the Calculate Based on Quantity screen.
- Change the setting to Neither if this item does not require hours or quantity to calculate.
- Click Next until you can click Finish.
- Click Finish.
Let's try to create a non-scheduled payroll for that employee to see if the amount shows on the Employee Summary section.
If you get the same result, I suggest checking this article for more troubleshooting steps: Payroll item not calculated on paycheck or is calculating incorrectly.
If you need additional help, feel free to contact our Payroll Support. They can initiate a screen sharing session to help you get to a resolution quickly.
Here's how you can reach them:
- Go to https://payroll.intuit.com/support/contact/.
- Click Payroll button.
- Click View Contact Info button on the right.
That should get you back on track.
Drop a comment below if you have any other questions about processing payroll using the Mileage Reimbursement item. I'll be happy to help you out.
