Mileage tracking is not working. I have not changed anything and it was working a week ago. Anyone else experiencing this?

I understand the importance of the mileage tracking to work correctly, @drsbuilders. 

I can provide updates on this investigation with reference number INV-95236. 

Our product engineers are working to resolve this issue where automatic mileage tracking doesn't work in the app and trips don't reflect on the QuickBooks Online (QBO) review page. While there is no specific timeframe for the resolution of the problem, I encourage contacting our Support team to add you to the list of affected users and be notified once fixed. Here's how you can contact them:

1. Sign in to your QBO account.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.

For now, you can consider adding trips manually through your browser or perform the troubleshooting steps in this article: Fix mileage tracking issues in the QuickBooks Online mobile app.

We'll be here in the Community if you have further questions about mileage tracking in QBO. We're committed to offering ongoing support. Take care.

I am having the same issue.  Unfortunately, mine stopped tracking 4 weeks ago and I am just discovering it.  I am searching the help articles and haven't found anything that helps yet.   Were you able to resolve the issue?

Thanks for notifying us of this issue, @jerry26. I understand the challenges when tracking mileage is not working in QuickBooks Online (QBO). No worries. I've got multiple troubleshooting options to get around the issue.

When tracking mileage using the QBO mobile app, it automatically records your work trips. However, we can configure it if we notice unusual behaviors when monitoring travels.

First, let's check your app to see if it's still tracking your miles. Here's how: 

1. Go to the menu ☰ icon.
2. Select Settings.
3. Click Mileage Settings in the Mileage section.

Examine the list in the Avoid missed trips section. If all of the settings have a green checkmark, you're good to go. If you see a (!), follow the on-screen instructions to make changes.

Moreover, third-party antivirus software and apps may interfere with mileage tracking. That said, we can add the QBO mobile app to your permissions lists. To do that:

1. Go to your device's Settings and select Application manager or APPS.
2. Locate the QuickBooks mobile app and select Mobile Data.
3. Turn on the settings Allow app while data server on, Allow unrestricted data usage, and Allow background data usage.

Please visit this article for more suggested resolutions: Fix mileage tracking issues in the QuickBooks Online mobile app.

For business trips, employees should use company vehicles. We're able to reimburse an employee for mileage if they used their personal transportation for business purposes. Here's how to keep track of mileage reimbursements and pay employees for them: Reimburse employees' mileage and vehicle expenses in QuickBooks Online.

Please leave a reply below if you have additional concerns about mileage tracking. We're always around to help. Have a great day.

I have been having this issue now for weeks as well on my Google Pixel 8. All the setting in auto mileage tracker are green except the battery but I have made sure that unrestricted battery usage is allowed for the Quickbooks app, so I'm not sure what the disconnect is there. 

I have also uninstalled and reinstalled the app, restarted my phone, and other "millennial" fixes like that. This is so frustrating in my busiest season — please help!

I appreciate you reaching out about the issues you still encounter with mileage tracking in QuickBooks Online (QBO) on your Google Pixel 8, despite trying various troubleshooting methods, especially during your busiest season, JessK90.

We have received similar reports and are actively investigating the problem of Automatic Mileage tracking not recording trips in QBO. Please rest assured that our dedicated team is diligently working to resolve this issue as quickly as possible.

While there is no specific timeframe for the resolution, to keep you updated on the progress of our investigation, we recommend contacting our support team with the reference number INV-112427. This will ensure that you are included in the group of affected users and receive timely updates via email:

Here's how you can contact them:

1. Go to the Help menu.
2. Select the Search option.
3. Click on the Contact Us button to provide details of your concern.
4. Proceed by clicking Continue.

In the meantime, you can manually add trips in QuickBooks Online to ensure your mileage is accurately tracked.

Additionally, if you have used a personal vehicle for business purposes, I suggest reviewing this helpful guide on reimbursing employees’ mileage and vehicle expenses in QuickBooks Online.

Your patience and understanding are invaluable as we endeavor to rectify this matter. Should you encounter any further problems or have additional questions, please don’t hesitate to get in touch. We are committed to providing you with prompt assistance.