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KMc81
Level 2
posted
‎December 01, 2022 06:08 PM
last updated ‎December 01, 2022 6:08 PM

Missing Direct Deposit

Can someone share a way to escalate a missing direct deposit case that has been open for 2 weeks past tier 1 customer support?   They took the money from my account, it was not deposited into the employee's account and I've received zero help despite at least 10 contacts to "customer support".  It was supposedly escalated to the U.S. based DD trace ID team over a week ago and despite being told they would call me several times over the past week and a half, I've received no call.  Since I couldn't let my team member--a single mother of 4--go without funds, I turned around and paid her again using a different service.  So in essence, Intuit has stolen this money and refuses to give it back to my small business. Intuit has to have the absolutely worst customer support of any company with which I've done business. 

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2 Comments 2
TirzahC
QuickBooks Team
QuickBooks Team
‎December 02, 2022 05:13 PM

Missing Direct Deposit

Hi, KMc.

 

I appreciate you for letting us know about your experience with the support. Intuit doesn't want you to come across this in your future interactions and having to pay your employee twice has a major impact on your business. I'll keep an eye on this thread to ensure your concern is taken care of here in the Community.

 

As per checking, we already reviewed your case and one of our team reached out to you with the Trace ID.  May I know if we can do anything to assist in tracking that deposit? We'll be available here in the community to help in any way we can.


We appreciate your understanding on this matter. Please know that this is not the experience that we wish you to have. I can assure you that we are doing our best to bring you back to business.

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tae1234
Level 1
‎June 22, 2023 01:02 PM

Missing Direct Deposit

She’s been at quickbooks for 11 years thanks!!

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