My direct deposit was scheduled but has not shown up in the bank

Me too! The AI assistant is spewing nonsense. I can't seem to find a phone number anywhere. I'm not sure where to go from here. I can't even report the problem.

Same here

Our company payroll hasn’t come through either!

 We are in Washington State and ours haven either!   if you click on the gear icon/resolution center there is a phone number at the bottom.  the wait is over an hour long 

Ours has not as well and their support is down evidently

Has anyone found a way to contact them? I've been on hold in chat and don't know who to contact. My employees haven't been paid- we had the money and I submitted payroll extra early. No checks have been deposited. 

Seems like there are several of us either the same issue. 

Looks like we're all having the same issue.... I'm currently on hold to speak with someone (almost at the hour mark) and the automated system is saying "There was an issue with processing payroll, but it has now been resolved. Payroll will be processed today". I am also getting the same message on the employee paycheck list " This employee will be paid by the of the day on 08/29/25". 

Ours hasn't shown up either and it says processed. My employees are freaking out.

Looks like we're all having the same issue.... I'm currently on hold to speak with someone (almost at the hour mark) and the automated system is saying "There was an issue with processing payroll, but it has now been resolved. Payroll will be processed today". I am also getting the same message on the employee paycheck list " This employee will be paid by the of the day on 08/29/25". 

Looks like we are all in the same boat. Chat is magically not working and hold times are well over an hour. Great way to start the holiday weekend.

Same here too!! Our employees are PISSED! 

Same here in Texas, except SOME employees report that their money showed up in their account.  Most have not and it has not hit the company bank.  Obviously, there's a glitch somewhere!

I understand your concerns about payroll deposits and recognize the importance of ensuring timely submissions for both you and your employees, @Everyone. Our Payroll Live Support Team is here to assist you Monday through Friday, from 6 AM to 6 PM PT.

I recommend contacting our Payroll Live Support Team, who can provide insights into the status of your direct deposit. Here's how:

1. Go to the Help icon in the top right-hand corner.
2. You can use the QB Assistant by entering your question or topic, or select Search, open an article, and then press the Contact Us button.
3. Select a topic or enter your question in the box and hit Continue.
4. On the "How would you like to connect with us?" page, select either "Have us call you" or "Chat with us."

Also, connect with them directly through this website. Simply choose your QBO product, then select Continue.

I will provide you with a link that will walk you through the process of submitting your direct deposit in QuickBooks: When to send your direct deposit payroll.

If you have any further questions regarding direct deposit, please feel free to reach out. I'm here to assist you.

You know when iam late paying anything i have to pay late fees but i guess there is an exception here

What a stupid non-answer. God Intuit is an incompetent company. They should have send an e-mail to let us know the problem existed instead of letting our employees blow up our phones.

I received the email stating that my employees had been paid.  But the bank still doesn’t have the ACH.  Has anyone been paid yet?

I appreciate all of you taking the time to reach out to the QuickBooks Community for this concern. 

Our Payroll Team has confirmed that payroll will be processed today and funds will be deposited. Some users may experience a delay in receiving notifications confirming successful payroll processing.

Please rest assured that the issue has been resolved, and payroll will be completed by this afternoon. We truly appreciate your patience and understanding during this maintenance.

For more information about this concern, please review our Status page: 

• QuickBooks Status

Don't hesitate to reach out if you have any additional questions or concerns. Take care!