My employees didn't get their direct deposit

same

Hi there, Thibaut and dsheridan5.

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

Same thing happened to my employee Monday. She’s still waiting. 

Thanks for choosing QuickBooks in paying your employees, Becca888. I understand getting paid on time is important for your teams. I'm here to ensure this gets resolved.

Before proceeding, may I know when did you process the direct deposit? This way, we'll be able to identify the cause of this.

If the payroll is submitted on a non-banking day, your direct deposit will be drawn from your account the next banking day. This could be the cause your employee didn't receive the fund on time.

In case you've missed the cutoff time, your direct deposit will process the next business day. This means your employees will get paid a day later. To pay them on time, you have the option to issue a paper check instead.

For more details, please see this article: How do Federal Holidays Affect my Direct Deposit?.

You can also check out this article to learn how to make sure to allow for your specific lead time for your payroll service: Pay your Employees on Time.

Additionally, I've included these resources that'll help you fix some common direct deposit issues. This way, you can easily process payroll in the program:

• Fix direct Deposit Issues
• Get Help if you’re Over a Direct Deposit Limit

I'm only a post away if you need more help in completing your other tasks in QuickBooks, Becca888. It's always my pleasure to help you out again.