I elaborate on some details of why you're not seeing entries of your employees, Robyn.
QuickBooks Time allows you to pull employee data for payroll and invoicing, keep track of employee tasks and schedules, and automatically remind employees to clock in or out.
One of the main reasons why you're not seeing entries, it's that you reverted back. To ensure you're seeing the hours, you'll have to set up successfully your QuickBooks Time account in QuickBooks Online. If you're already connected, make sure to sync both again.
After this, information from QuickBooks Online automatically transfers to your QuickBooks Time account. Here's how you can view time:
- Go to Time, then select Time entries.

- Adjust the displayed date range if necessary.
- You can search by team member to filter for an individual’s timesheets.
- Select Show columns to customize what columns you see on the timesheets.


You can also continue setting up the information such as pay period, and overtime settings, and even review payroll items and time mapping. To learn more please see this article for reference: Set Up Your QuickBooks Time Account In QuickBooks Online Or QuickBooks Online Payroll.
Furthermore, learn how to track and manage your team member's timesheets. I've got this article for further details: Track And Manage QuickBooks Time In QuickBooks Online. Aside from this, familiarize the types of reports that QuickBooks Time offers. This ensures accurate data for your payroll: QuickBooks Time Reports.
Please get back to us if you need further assistance when running payroll. We'll always be here to help you,