My FULL ADMINISTRATOR cannot see any Mileage nor make any mileage reports - why?

Hi,

Your accountant may be experiencing some browser-related issues. Let them perform some steps to isolate the issue.

To begin with, let them log into their QuickBooks account in an incognito window. You can use these keyboard shortcuts to open one:

If it works, they can continue working on that page or they can go back to a regular browser and clear its cache. Piled cache can also be the reason for some unexpected issues on the opened pages.

They can also use a different browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.

Do you also need to take care of your sales taxes in the future? We can take a look at this article for more details: File your sales tax return and record sales tax payments in QuickBooks Online. 

Know that you can always get back to me if you need anything else. I'll be around to lend a helping hand.

It's not a browser issue as I confirmed on my laptop I could see all of the mileage information.  I log off and she logs on (same machine, browser, etc) and she cannot see the mileage as on her machine.  This, is a used issue (ACL) not a browser. Next!

It's not a browser issue as I confirmed on my laptop I could see all of the mileage information.  I log off and she logs on (same machine, browser, etc) and she cannot see the mileage as on her machine.  This, is a used issue (ACL) not a browser. Next idea?

I got you, @nope69. Since you've tried to perform the basic troubleshooting steps as suggested by my colleague above. I'll provide the steps for contacting our support team in QuickBooks Online. 

I urge you to call our support team so they can further assist you on how to remove this bug and get some remedies about the mileage section in QuickBooks Online.

Please see the steps below:

1. Log in to your account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Have us call you to connect with us.

For your convenience, here are the support hours for different QuickBooks Online plans:

Plus, Essentials, Simple Start:

• Monday to Friday: 6 AM to 6 PM PT
• Saturday: 6 AM to 3 PM PT

Advanced:

• Support is available anytime, any day.

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