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jasondisanza
Level 1

My mileage stopped tracking months ago...is there a way to get past milage back?

is there a way to get past 6 months of mileage?..it stopped tracking
1 Comment 1
katherinejoyceO
QuickBooks Team

My mileage stopped tracking months ago...is there a way to get past milage back?

Hello there, @jasondisanza

 

Thanks for letting us know your mileage tracking concerns today. We can perform some troubleshooting and ensure that the auto-tracking feature is on. 

 

Refer to the steps below based on your mobile device: 

 

For Android 

  1. Go to the Menu ☰ icon.
  2. Click Mileage, then choose Auto-track your miles.
  3. Then give QuickBooks permission to track your location.

 

For iOS

  1. Click the Menu ☰ icon, then choose All.
  2. Select Mileage, then click Auto-track your miles.
  3. Follow Allow location access onscreen instructions.

 

After that, configure your device's location settings by following Step 2 outlined in this article: 

 

 

For your past six (6) months' worth of mileage, you'll need to manually record them in the system. 

 

Please let us know if you have other concerns. The Community and I will be around to help. Keep safe. 

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