Welcome to the Community, dillercabinets.
Let me share some troubleshooting steps so you can utilize QuickBooks Online seamlessly.
Although QuickBooks utilizes cache files to run aster, it can also get outdated, which causes unexpected behavior when navigating the software. This can be why you get signed out while working despite setting the time out time for three hours. To get this resolve, we can utilize a private window to prevent interruption from these accumulated data.
You can refer to these keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
Once it works, go back to your regular browser and clear its cache to refresh the website's preferences. You can also use the different supported browsers for the best and most secure experience.
On the other hand, you might want to review this material for guidance on updating business information and automizing your business process: Edit company settings in QuickBooks Online.
Feel free to revisit this forum if you have additional questions when performing different tasks with QuickBooks Online. We're always around to help.
