It is possible that the pay type was accidentally removed from the employee's profile, heyjude9060. Let's review the employee profile to see that you've properly assigned them.
Pay types will only appear when running payroll if you have assigned them to the employee. Here's how to review the employee's profile:
- Go to Payroll on the left menu, and select Employees.
- Choose the affected employee, and go to the Profile tab.
- Scroll to the Pay types section, and click Edit.
- mark the pay types you want to appear when running payroll.
- Select Save.
If the pay types still won't appear when running payroll, it is possible that too much cache was accumulated on the browser. Thus, it causes displays to malfunction.
Let's use a private browser to start the trouble shooting steps because it doesn't store cache. Here are the keyboard shortcuts we can use depending on the browser you're using:
- For Firefox, press Ctrl + Shift + P
- For Chrome, press Ctrl + Shift + N
- For Safari, hold down Command + Shift + N
If the pay types will now appear successfully, we can clear the stored cache on your regular browser. Otherwise, we can use a different browser aside from the one you regularly use.
You can check this article to know more in managing your employee details and when the types will appear: Add or change pay types.
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Once again, we should now be seeing the pay types and continue processing payroll.
Feel free to give us updates about the missing pay types so we can assists you further if necessary.
