My payroll data is not exporting

I'd feel the same way if I were in your position too, @kgrijaldohsseniorcare. 

I understand how time consuming it is when something isn’t working the way you need it. Please know that encountering exporting data issue isn't the kind of service I want you to experience. With this, I'm here to route you to our Support Team for further help. 

Since you’re experiencing this issue for months, I recommend reaching out to our representatives. One of our them will pull up your account in a secure manner and investigate this issue further.

1. Go to the Help icon.
2. Select the Search tab and click Contact Us.
3. Enter a brief description of your concern.
4. Select either Start a chat or Get a callback.

If you need help performing any tasks related to your account and company settings, browse all articles from this link: QBOP Related Help. This will guide you on how you can update and handle your payroll data.

Leave a comment below if you have other concerns related to exporting or managing payroll data. The Community and I will be around to help you.

Hi! I've contacted the support team and they were not able to give me solutions as of today. It's been a month already since I raised my concern, but, still the issue was not fixed. 

Hello again, kgrijaldohsseniorcare.

Thanks for your prompt reply. We're here to help you get this sorted out.
 

Before we start, are you getting any sort of error message when exporting your payroll data? May I know what steps you've performed so far to resolve it? Knowing them will help me provide the right answer to get this matter resolved.

I look forward to your response. I'd appreciate any additional details you can share. Take care always!

Yes, whenever I'm trying to export payroll data, an error message is popping up. I've actually talked to a different support team already and they just told me that my case is still ongoing but the thing is, it's been a month already.

We've tried clearing some cache and cookies, and tried incognito as well. The agent just keep telling me to wait until tomorrow and try again exporting the data. I hope you can help us fix this, we need those data for our financial reports. 

My payroll data is NO LONGER exporting either.  QB automatically migrated me from Intuit Payroll to QB payroll in May of this year (2022) but did NOT join to my existing account...they created a NEW one.  QB Support desk told me I must keep separated or I will lose years worth of payroll records.  So I have 2 logins...my old one for Customer mgmt (Invoicing, etc.) & a new one. I log into new one to run payroll each week & then EXPORT the records into QBO.  Worked fine until LAST week. (7/26/22) Still not working this week.  NONE of my employee data has changed in these 2 weeks so QB has broken something!  Please fix!

Let me help you export the payroll data into QuickBooks Online (QBO), Phenom.

If you export payroll to more than one QuickBooks Online (QBO) company, we'll need to disconnect from one company before exporting to another. To disconnect: in QBO, just follow the steps below: 

1. Go to My Account. 
2. Select Connection List. For newer QuickBooks Online accounts, paste the following URL into your browser and then press Enter: https://qbo.intuit.com/app/sdkapplist
3. Choose Online Payroll: Intuit Online Payroll Service.
4. Press Delete.

In Online Payroll, to reconnect and export, follow the steps below: 

1. On the Preferences page, select Export Preferences,
2. Choose QuickBooks Online from the program list.
3. On the page that appears for transferring, select CONNECT.
4. Follow the instructions on the page to connect your payroll account to the other QuickBooks Online Edition company.

Here's an article you can refer to for more details about setting up the export of IOP data to QuickBooks Online. Just in case you need assistance with these steps, I recommend reaching out to our representatives. Here's how: 

1. Go to the Help icon.
2. Select the Search tab and click Contact Us.
3. Enter a brief description of your concern.
4. Select either Start a chat or Get a callback.

If you need help performing any payroll tasks related to your account and company settings, browse all articles from this link: QBOP Related Help. This guides you on how you can update and handle your payroll data.

Leave a comment below if you have other concerns related to exporting or managing payroll data. The Community and I will be around to help you. Have a great day ahead. 

Let me clarify....I only Export to ONE QB company.  I am setup correctly because it worked from May 2022 until LAST WEEK.  Last week it started giving me error message when I tried to export.  Error message was: "1 transaction failed to be exported." As of today I had 3 documents to export so the error message changed to "3 transactions failed to be exported." 

Not sure WHAT has changed in QB in the last 2 weeks but I have changed NO settings & it was working correctly prior to that.  

Thanks for the clarification, Phenom.

Since there are no changes made in the settings, let's verify if the browser is causing this error message. We can follow the recommendation below to resolve this unexpected behavior.

We can start refreshing your browser by clicking the Reload icon or pressing F5 on your keyboard. Once done, log in to your account through an incognito window. It doesn't store cache that why we recommend using it.

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If it works fine, we can clear the cache of your regular browser: Clear cache and cookies to fix issues. This helps remove any browser-related issues and refresh your browser's settings.

Aside from that, we can use other compatible browsers in QuickBooks Online.

• Google Chrome: version 78 or newer
• Mozilla Firefox: version 76 or newer. 
• Microsoft Edge: version 75 or newer
• Safari: version 12 or newer (Mac only)
• Opera: version 68 or newer
• Samsung: version 10 or newer

If you need help viewing information about your business and employees in QuickBooks, we can read this article: Run payroll reports in QuickBooks Online Payroll.

Stay in touch if you need more help exporting data and fixing unexpected errors in your account. We're all ready to help you in any way that we can. 

I was getting the same error message. To fix it, I went to Payroll settings --> Export options and clicked the pencil icon to edit. Once I was there, a warning message was right at the top saying I needed to re-sign in with my QBO account to re-establish the connection. Once I did that, everything exported just fine. Hope that helps!

This is additional info.  This error message does NOT happen every time I try to Export.  It did occur today.  I will paste it in here but I've also attached a file which screen grabbed the error. 

"Error communication to IPP Feature = QBOV3Export: QBOV3AdapterEmployee.getEmployeeList failed. Exception = ERROR CODE:100, ERROR MESSAGE:General Authentication Error, ERROR DETAIL:AuthenticationErrorGeneral: SRV-110-Authentication Failure , statusCode: 401
General Authentication Error"

I understand this error has caused the delay in exporting your payroll, Phenom.

Let's re-established the connection of your QuickBooks Online Online. Doing so helps us rectify the issue.

1. Go to the Gear icon and then select Payroll Settings.
2. Next to Export, click Edit ✎.
3. Check for the prompt message that you'll need to sign in again.
4. Log out of your account. Then, log in again to re-establish the connection.

For more details about moving your transactions, please see this article: Export Data.

If the error persists, I'd recommend contacting our Payroll Support Team to investigate the cause of this.

Additionally, I've added these articles that'll help you learn more about paying your employees:

• Create and Run your Payroll
• Ways to Pay your Employees

I'm only a few clicks away if you need assistance managing and running payroll. It's always my pleasure to help you out.

I'm having the same issue. I have Quickbooks Online Payroll and I'm trying to export to our Quickbooks online account (like a previous poster, we used to use Intuit Payroll and when it was discontinued, it was migrated to QB Payroll, but could not merge with our existing QB Online company, which is why we have two) I've spent HOURS on chat sessions about this. I've tried incognito, clearing the cache, trying a new browser, trying a different device. I have tried to disconnect exporting, but was not able to re-connect to the QB online. The login information is correct, it just keeps reloading the sign in page. It's beyond frustrating, I need to export these payroll transactions so I can close out August.

Hi there, JanelleB.

Welcome back to the QuickBooks Community. I appreciate you for performing some steps to fix your issue about exporting data and I understand that things have been challenging for you about this transferring payroll data. 

Please know that we aim to deliver customer satisfaction at all times and we fix or address an issue as soon as possible. With this, rest assured, that there's someone from our support who will review your account and cases in a secure environment to provide further assistance.

Lastly, you may refer to this article to view steps on how you can change and manage payroll preferences setup: Export your payroll data into QuickBooks.

Please don't hesitate to post again or click the Reply button below if you still have concerns with exporting payroll data in QuickBooks. I'm always here to assist you. Have a great day, JanelleB.

I also have a client using the QBO Payroll Core (who also has 2 separate companies - one with QBO and one with QBO Payroll Core).  The export function stopped working for them all of a sudden about 2-3 weeks ago.  They get the following error when trying to export: "Error while exporting transactions. Please try again later."

I know to do the following:
1. Go to the gear icon and select Payroll Settings.
2. Next to Export, click Edit.

The problem is that when I do this, I get NOTHING but a blank white screen.  It's like the export settings screen doesn't exist.  I have been able to access the export settings for this client since May when we transitioned them from IOP to QBO Payroll Core, and I have changed nothing since.  I have also tried in multiple browsers, AND done incognito tabs in all of them and have the same issue, so I do not need to be given that as a possible solution. I have called twice now and have been told it's a known issue.  It is now time to process month end, and they have a bunch of payroll that needs to be exported.  The last time I called, they said that 36 other people had called in with the same issue.  Is there anyone out there with the same problem who was able to get it fixed? 

Thank you!

HI Amanda,

Your problem sounds identical to mine. Someone from the "Escalations Team" contacted me, and I'm not sure if they did that because of my posting on here or because I begged for my case to be escalated one of the many times I was in a fruitless help session. 

In my case, they discovered that somehow the Payroll Core function in our main QBO account had been marked as "Active" when in fact it was not, we had a separate QBO payroll core company. Once they marked it as "Inactive" it worked and I have been able to export again as before. I hope that helps. 

Should be the category of your accounts. We got the same problem and when the category was corrected, exporting function went back. 

Hello, All. 

I've checked with my resources and found out that the error you've encountered is "Error while exporting transactions. Please try again later." the investigation has already been closed.

With that said, this might be caused by a corrupted file cache stored in your browser, that's why you're unable to export with the transactions in QBO.

We can do some troubleshooting steps to rule this out. Let's open your QuickBooks Online account in an incognito or private browser. This mode will not save your browsing history and will also help isolate any web issues. 

Here are the keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works fine, you can go back to your regular browser and clear its cache. Clearing cache fixes certain problems, like loading or formatting issues on sites. It also helps pages to load faster. Please make sure to restart your browser afterward.

You can also use a different supported browser as an alternate solution.   

If the same thing happens, I suggest contacting our Customer Support team. One of our agents will be able to pull up your account and check the issue you've encountered.  

Here's how: 

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Press I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.

You can refer to this article for more details about exporting payroll data in QuickBooks Online: Export your payroll data into QuickBooks. On the same link, you'll find steps on how to export individual paychecks in the program.

Leave a comment below if you have other concerns related to exporting or managing payroll data. The Community and I will be around to help you. Have a great day ahead.

Thank you, Janelle. I really appreciate the information. I will call support again today and relay how yours was fixed.  Maybe that will get me somewhere!  Thanks again!!

As I said in my original post, I have already tried multiple browsers, and did the private browser window for each one as well, and I still have the same problem.  I have also contacted the customer support team (by doing the call-back method) three or four times now, and each time the person looks through the whole investigation and ends up telling me "it's a known issue" and there is no estimated time for fixing.  Clearly, it has been fixed though for some, since Janelle above stated she had the same issue as me and it was corrected.  (BTW...thank you, Janelle. I called and offered the information you gave, but was told that wasn't my particular problem right before I was disconnected.  So I will be calling back to see if they can investigate it further.)  

Also... my issue isn't just the "Error while exporting transactions..."  This is a relatively generic error message, so I imagine it pops up with a variety of different issues.  It is highly likely that the investigation tied to that error message was closed because of a resolution that has nothing to do with my issue at all.   Typically, when a client calls with an error like this, I would go to the export settings and either fix whatever category was missing or wrong (OR for a few clients it has shown that the connection had been lost and I needed to re-establish the connection.)  Unfortunately, when I click to edit the Export settings in Payroll Settings, I literally see nothing--a completely blank white page. So I can't check the export categories or reconnect anything.  I'm just getting really frustrated because everyone keeps suggesting things to try that either I have already done, or I can't do because I can't get into the export settings.  I can't help my client, and I'm tired of telling her it's a known issue and they're working on it.  I think weeks without export function is kind of a big deal, but I feel like it's not being treated that way.

That is SO frustrating and I feel your pain! My next idea would be next time you are on a help call, ask multiple times for someone from the Escalations Team to call you. (That's what the person referred to their team as when they reached out to me.) Although they asked me to walk through the issue again with a shared screen so they could see, they actually went beyond the script of "try a new browser" "try incognito" etc. and eventually found the issue (it did take several hours, most of it I was on hold while they poked around). I feel like they can maybe see more on the back end of your account than then the other support techs can, but I could be wrong about that. Good luck to you. 

I have been having this problem for months.  I have talked to several people at QB and once I was told they were working on it and other times I was told it is not their problem but a problem with something on my computer.  I have talked to QB over and over with no help from them and they actually act like they know nothing about this problem which seems like it can't be true if this many people are having the same issue.  It is making quarterly payroll tax reporting very difficult. 

I recognize the importance of seamless exporting in QuickBooks Online, @SLC6. Let me route you to the right support who can help you further in sorting things out.

Considering your scenario, it'd be best to get in touch with our Customer Support team. This allows them to investigate further and provide you with the best resolution. Here's how to reach support:

1. Log in to your QBO account.
2. Click on Help (?).
3. Choose either tab to start:

• Assistant: Get fast, customized responses. Pick a recommended option or type queries or topics you need help with. If you've decided need further help, select Talk to a human.
• Search: Browse the QBO knowledge base directly, or choose Contact Us and select a way to connect with us:
  • Start a chat 
  • Get a callback 

Please note the business hours to make sure they're available for assistance.

If you're good, feel free to review this helpful article about keeping track and personalizing reports in QBO: Run and customize payroll reports in QuickBooks Online Payroll.

We appreciate your continued patience on this. Don't hesitate to reach us back if you have other concerns with data management, payroll, or QuickBooks. Keep safe.

Let me add to this.  The people at QuickBooks are useless pieces of garbage who are trained to BS you to keep you chasing your tail.  I have the exact same issue for a month now, have been completely unable to do my bookkeeping, and keep getting the same runaround.  I’ve called on the phone, chatted, talked calmly, talked in an exasperated manner, you name it.  EXACTLY as you said they pretend it’s not a known issue until you press and demand to speak to someone higher up, then “oh yeah it’s a known issue our engineers are working on”.  For 8+ months, with NUMEROUs former Intuit payroll folks having the same issue, their “engineers” haven’t figured anything out?  Is this a joke? After almost a month I’ve been told there’s no timetable for my case.  I SPECIFICALLY asked them to update me, have heard NOTHING for the past 9 days.  I have NEVER dealt with such utter incompetence from an online service. 

Oh, and here is how their chart support handles when they are clueless.  They just leave the chat.  See my example .