I have been contacting QBO Support since the beginning of November for several payroll/direct deposit & billing issues.
I have been on the phone with different support agents for hours on end with NOTHING being resolved. I keep getting told someone will call me back or there will be a ticket issued for my concerns etc etc and NOTHING is being resolved. I haven't been able to pay my contractors for 3 weeks now. On top of this I'm being charged TWICE on one of the 5 accounts I have.
If I don't hear back from someone of a senior level that will properly look into and provide a SOLUTION to the concerns below I will be moving my business to a different provider aka xero.
1. Unable to change bank account. When trying to make a direct deposit payment to a contractor it states I need to go to payroll settings-bank account to update bank info. THERE IS NO BANK ACCOUNT TAB OR AREA TO CHANGE IT.
2. Billing issue--Being charged for EIGHT employees when I only have FOUR.
3. My TX State taxes not being filed on time when i have the service and pay for the service for them to be filed.
4. Being charged/billed for out of state employees when all employees are in the same state
5. Random gltich on the company pages when trying to access information
6. Being told i do not have access to view company details when it is my company.
