Need to speak with risk team about DD limit issue

I can only imagine how challenging that situation must have been for you and your client, Vick.

Let me make it up to you by ensuring this issue gets further checked and investigated.

QuickBooks sets Direct Deposit limits for the security of employers. Rest assured that we'll submit a formal complaint about this issue since this requires immediate attention and resolution. 

I understand you've contacted our QuickBooks Payroll Team, but I recommend reaching out to them again. They have tools to check the client's account and help you understand the reasons behind the limit. They can also provide solutions to overcome it.

Here's how to contact our support:

1. Go to the Help menu.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Give a brief description of your issue.
5. Once done, click Message Us or Let's talk.

Additionally, your client can request a direct deposit reversal if they accidentally paid their employee twice or you paid someone incorrectly. Doing so ensure accurate payroll record.

I appreciate your patience on this matter. Please know that we're always here to assist with any concerns or questions you may have.

I appreciate your response! If I were to use the "Contact US" option, would I be getting the same response team as I would through calling? I want to make sure it's a different team. If it is the group that is outsourced, then I have already spent 5+ hours on the phone the past two weeks with them. Basically I got a prepared response about how "we don't have the authority to change this" and "it will be 12 months from the previous incident before you can request a DD increase."

It's very frustrating because this was a simple error, it has now been corrected, the client has the funds, and if I could just speak with someone directly who can lift the hold then it would literally take me less than 5 minutes to get this straightened out.

Just in general, for issues like this I feel like it is not asking a lot to be able to get in direct, verbal contact with someone with that kind of authority.

I wanted to provide an update on my situation.

I have not had any progress about this issue nor have I been contacted from someone form Intuit to allow me to submit to documents I have to get this resolved. I even have been in contact with individuals from the Accounts team, and they were not even able to put me in contact with someone who could help. It seems like the Risk Team is not accessible, even by individuals within the company, which is absolutely insane to me.

I have a written statement from my client's bank where they state the errors are the bank's fault and I kind provide account balances showing the client has the funds and had the funds at the time of the strikes. All I need is the ability to show these and I believe this could be cleared up immediately.

The worst part of this is now my client wants a resolution by the end of the day or they are going to swap payroll providers. In this scenario, my client will lose money, I will lose money, and Intuit will loses money. Literally no one wins.

Please have someone contact me today about this.

We understand the urgency in resolving direct deposit limit issues, VickAccounting. 

As we aim to address and provide timely assistance here in the Community Space, we're unable to gather sensitive information on a public platform. We appreciate the time you've taken to get things sorted out and to ensure you're directed to our designated support team, it's best reaching out to them again. They can further conduct research on your account and provide informative details about the limit.

Here's how to reach them:

1. In your QuickBooks Desktop account, click the Help icon and select Contact Us.
2. Enter a brief description of your issue and select Continue.
3. Select Message Us or Let's Talk.

Furthermore, I'm sharing this guide to help you and your client with a direct deposit reversal: Reverse a direct deposit.

We'll keep this thread open if you have additional questions about direct deposits. Please know that your concerns are important to us, and we're here to assist you. 

This is so incredibly frustrating.

I have talked to so many people from the support team and other departments and my questions is always so simple, "how do I get in contact from someone from the Risk Team?" It's like no one who works for Intuit knows how to accomplish this.

It is also frustrating that I specifically stated in my initial post that I have been in contact with the support team, for over 5 hours of my time the past two weeks, and yet your response is to contact them again.

No one from the support team has the ability to help me.

I am not asking to share my documents publicly. All I am asking is the ability to speak or correspond directly with the Risk Team. Why is this impossible to accomplish?