Online Premium Payroll Full Service, Employee Monthly Charges per Employee

neilr3 · ‎January 06, 2020

If I understand it correctly from Support the $8.00 processing fee for each employee is not based on submitted individual employees for each month. Instead it is calculated by how many active employees are in your system. e.g. I have aprox 100 employees most are part time or seasonal.

I have added all 100 to my system. But I only have maybe 10 working in off season. If get a busy week and call in say 25 more employees the total number of employees paid for the month would be 25+10 = 35 * 8.00 a processing fee of $280.00 works for me.

But like I said above if I don't have the employees marked in my system with a specific status i will get charged for all 100 employees times 8 = 800.00, I have to constantly be going into each individual employee set up card and deactivating them be before i submit a payroll even if I don't pay them that month.

How can this be true, I imagine many companies are skipping this step and getting charged for every employee setup in the system that is not in a do not pay deactivated status.

Help! am I understanding this wrong???

MikiD · ‎January 06, 2020

I'd like you to get the best possible explanation about this fee, neilr3.

Our Payroll Support team will be able to clarify how the employee is calculated. Below are the steps to get in touch with them:

In QuickBooks, click Help at the top.
Choose Contact us at the bottom.
Enter your concern about the fee and fit Let's talk.
Select either Start messaging or Get a callback.

You're always welcome to post again, so please do if you need anything else.

neilr3 · ‎January 07, 2020

My issue is that my post is the answer I have gotten from QB support, most representatives have been very surprised after getting this info from there next level support they have told me to send in a product change request. The second problem is it is very cumbersome to go thru the steps to change employee status. if we had a drop down in the employee list allowing this step it would be much simpler then drilling into each employee card to temporarily tag the employee status "Do Not Pay".

Does any one know how to submit a product change request?

Thanks

JaneD · ‎January 07, 2020

Hi neilr3,

At Intuit, we’re always on the lookout for ways to give you the best experience in managing your payroll in QuickBooks Online (QBO). I'll take note of your suggestion and send this to our product engineers. They can put customer's ideas to work in the future.

On the other hand, I recommend reaching out to our QuickBooks Payroll Support Team again. They'll be able to help you with submitting a product change request. You can follow the steps above to reach them.

To explore more stories and resources, check out our QuickBooks blog.

You can count on us if you have any other concerns. We're always here to help.

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Online Premium Payroll Full Service, Employee Monthly Charges per Employee