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serena7
Level 1

Our payroll didn't make it through to our employees today, it just shows 'processing' at our end. I called the bank and they said its a QB issue. what do I do?

QB shows that neither the chat or call back help function is available for help (unhandy). What is the next step for processing resolution.
1 Comment 1
aenriquez1
Level 3

Our payroll didn't make it through to our employees today, it just shows 'processing' at our end. I called the bank and they said its a QB issue. what do I do?

Hello @serena7 !

 

We identified a third-party issue with direct deposit processing this morning that has delayed the deposit of your employees’ paychecks into their account. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of day today.

 

Please visit the Quickbooks Status Page to view the most recent updates regarding this matter and to Subscribe To Updates via Text/Email/RSS Feed or your preferred communication method.

 

Thank you!

Adrian

QuickBooks Support Team

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