Our payroll direct deposits did not post for PE 4/30/21. Anyone else having this issue??

Our payroll direct deposits did not post either - I called an got an automated message saying they are having problems and are trying to currently resolve them

Other posters are also sharing the same experience at the moment, anne52 and jmtrucking.

We’re aware that there’s an issue with the Direct Deposit payroll for April 30. Please know that we’re actively working on resolving this, so the employees will get paid on time.

We’re tracking each of the affected customer accounts to see if we can make the deposit sooner, or provide you with a specific time-frame.

For now, the bank has until 5pm to deposit the funds to the employee accounts.

Also, please note there isn’t a need to cancel the payroll and create paper checks. While we’re looking for an immediate fix, we suggest to subscribe to this link to get updates about the status of the issue: Direct Deposit with settlement date of April 30th, 2021 is not showing posted in employee accounts. 

We request for your patience till we get back with an update. Please know that we will surely keep the Community on track so keep an eye out here and on your email.

I am still not seeing the direct deposits hitting my account.  How long is this going to take?

Thanks for joining this thread, @Kristikellen.

In the meantime, we're unable to provide the exact time frame as to when the money will be deposited into your account. 

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.