Glad to see you in the Community, SAustin.
Since your client is using the Full Service Payroll, I recommend contacting our Payroll Support Team. They can perform a payroll correction and help make sure the partner wages are paid through AP as distributions.
Here’s how to reach them:
- Go to the Help icon at the top to open the QB Assistant window.
- From there, tap the Talk to a human menu and enter the issue/topic.
- Next, hit I still need a human button to display the QB Assistant pop-up.
- Click the Contact us link.
- Follow the on-screen instructions to complete the process.
- Choose Start messaging for real-time assistance or Get a call to speak with an agent.
For future reference, here’s a guide that contains links to the tasks you can perform using the payroll feature: QuickBooks Online Payroll Full Service Hub.
Leave a comment below if you have any other concerns about the product. I’ll be glad to lend a helping hand. Have a great rest of the day.
