Paycheck numbers did not transfer to check

Hi there, 3650.

I want to make sure you're able to pay your employees on time. Can you share more details about your concern? Specifically, are you trying to print a paycheck but the check number is not displaying?

This will help us ensure I provide relevant information to properly address your concern.

Please reply with more specifics when you have a moment. Getting a bit more detail will allow me to better assist you with troubleshooting this paycheck printing problem.

successfully completed payroll on 2/28, but paychecks did not transfer to check register.  New problem since QB 2024.  Where do I find paychecks and transfer them to register.  I followed the instructions in help menu regarding payroll accounting preferences & now no paychecks appear in the register.  Please help.

successfully completed payroll on 2/28, but paychecks did not transfer to check register; new problem since advent of QB 2024.  Went to Help menu and followed instructions re payroll accounting preferences.  Now no paychecks appear in my check register.  Where do I find the paychecks and how do I transfer them to my checking register?  Thanks for your help.

Thank you for letting us know more about your concern, 3650. Let me provide more insights on how to make your account register updated.

I appreciate you for following the instructions on our Help menu since updating your payroll accounting settings is essential as it will decide how your payroll transactions are maped. 

To ensure your accounting preferences are updated, let's follow the steps below and check if It'll add light to your concern: 

1. Go to Settings, then Payroll settings.
2. Navigate to Accounting. 
3. Click Edit to update.
4. Choose Paycheck and payroll tax payments, then the pencil icon to edit. 
5. Pick the checking account you've used in paying your employees. 
6. Hit Save, then Done.

Moreover, to access your paychecks, you can follow the steps provided below:

1. Open Payroll.
2. Select Employees.
3. Refer to the Paycheck list on the right side of the screen.

I've also included this article to help you locate transactions in your account registers: Find, review, and edit transactions in account registers in QuickBooks Online

Please let me know if you need further assistance in locating your paychecks. I'm always here to help you out. 

Thanks for your help.  I followed the instructions and yet none of my paychecks for the last 2 years to present are appearing in my checking account register.  How do I locate them and make them appear in the register?

I appreciate your patience in following the steps recommended by my colleague, @3650.

Upon following the steps above, did you just happen to choose your checking account? If you did, the paychecks will not immediately transfer over, you'll need to manually move it one by one. On the other hand, if the account was already a checking account, I recommend contacting our support team for them to look further for the root cause of this issue. They possess the tools necessary to investigate your account and provide a solution. 

To reach a live representative, here's how:

1. Log in to your QuickBooks Online Company.
2. Click on the Help button at the top of the page.
3. Choose the Search tab, then click Contact us.
4. Type in your concern, and click Continue.
5. Under Callback, click Have us call you button. This will route you to enter your details.
6. After that, select Get a call.
7. You will now be added to the queue and wait for us to call you.

Moreover, you can also filter the bank register by clicking the symbol above the DATE.

Additionally, you can also run a report to get a snapshot of your business finances.

Return to this thread if you have other queries with your paychecks. We'll be here to lend a hand.