Hello there, Doctor.
Paychecks may not display in QuickBooks Workforce for several reasons. Below are common causes and potential solutions:
If you’ve switched payroll services, employees may have two Workforce accounts: One for past paychecks from the previous service and another for new paychecks and W-2s. Ensure employees are invited to the new payroll service to access updated paychecks.
Late/backdated paychecks: Employees should wait for the email notification before checking Workforce.
You forgot to send paychecks to us: Confirm that all paychecks have been sent to Intuit for upload to Workforce. If you’ve recently invited existing employees to QuickBooks Workforce, note the following upload details:
- Paychecks dated January 1, 2021, or newer: These will upload to Workforce when you run your next payroll in QuickBooks.
- Paychecks dated before January 1, 2021: These will upload in batches over time as you continue processing payroll. If an employee needs an older paycheck immediately, you can print a pay stub directly from QuickBooks for them.
Then, let them sign in again to QuickBooks Workforce to view their paystub:
- Go to workforce.intuit.com and sign in.
- Select Paychecks.
- Choose the appropriate date range. You can view multiple paychecks up to 6 months at a time.
If you have any other concerns about viewing paychecks in QuickBooks Workforce, please add your reply below. We're here to help.
