Thank you for reaching out, MiddletonElec. I know how important it is to have a smooth printing process, especially regarding paychecks. We'll work together to address the issue where your printer is double printing and missing a few paychecks during the first print attempt. Let's go through some troubleshooting steps to resolve this matter efficiently.
There are several factors that could be causing difficulties when printing from QuickBooks Desktop (QBDT). To troubleshoot, here are some solutions to the most common issues.
- Ensure your QuickBooks is updated to the latest release.
- Verify that your computer is connected to the printer.
- Confirm that the latest printer driver is installed on your computer.
- Checking your printer for any error messages or warning lights.
Then, let's check if your check your printer if it can print outside QuickBooks:
- Go to Start and browse to Notepad.
- Input some text and hover over to File, then select Print.
- Choose the correct printer and click Print.
If the test print didn't work, follow these steps:
- Turn off the printer, restart your computer, and then turn the printer back on.
- Ensure the printer paper is loaded correctly.
- Navigate to the Control Panel by selecting Start, then double-click Printers and Faxes.
- If the printer shows Offline, right-click the printer and select Use Printer Online.
- Double-click the printer and if there are print jobs displayed in the queue, go to Printer, hit Cancel All Documents.
- Close the window.
- Right-click the printer, tap Properties, and then proceed to Print Test Page.
For more information, feel free to scan this page: Fix printing issues in QuickBooks Desktop.
Additionally, I have included an article that provides guidance on how to properly align checks for printing.
We appreciate your time spent reaching out in this Community space, MiddletonElec. Please don't hesitate to visit us again so we can provide the information you need to address your situation. Keep safe.
