I have a non-profit client that just migrated over from desktop to online in the last month. When trying to establish direct deposit for their two employees and automate the payroll tax payments, their account was put on hold.
Intuit requested bank statements and some other documents to verify the responsible party for the entity and that they were authorized to perform payroll, which we provided to them the same day they were requested. After that, the account hold was not removed and there was no further communication from Intuit regarding the status of the hold until I had to call them to find out.
I was told that the risk team flagged the account as exceeding their risk thresholds, and that the account was indefinitely put on hold. I was told that there is no way to ever get the hold removed, and that the risk team would not be speaking with anyone regarding this account or the specifics of what risk threshold was exceeded. I spoke to three different people via Intuit's support about this and I got the same answer each time - The risk team won't talk to you or give you any more information, you cannot ever get the hold removed from the account, and you need to find another payroll service to use if you want automated tax payment processing and direct deposit capability.
Has anyone else experienced anything like this before? I have never seen a hold like this on an account with really no explanation given or opportunity to remove it, so I just wanted to put this out there to see if this was common for Intuit's risk team to do.
