ISSUE:
Payroll was programmed via Accounting Preferences & the system is NOT following the assigned Chart of Accounts. This has caused our books to be incorrectly placing transactions within our business checking vs. payroll checking, correct account. Quickbooks has not resolved the issues- I have been told multiple times to void the "transactions" - There are HUNDREDS OF TRANSACTIONS AND LINE ITEMS. This is NOT an appropriate resolution. QUICKBOOKS confirmed the programming issues and should repair the issues they have caused (details below). They give you a click path to "update transactions" however, it doesn't repair the problem and it's clearly outlined in the click path that it WILL NOT fix the issue; "Bank Account section"
INCORRECT GUIDANCE PROVIDED BY QB SCREENS "Update existing transactions: Update accounting preferences for past transactions according to current preference settings (we'll update all accounts except the Bank Account section)."
There has been a programming issue with Quickbooks payroll Accounting preferences; confirmed by Quickbooks. I have a heavy computer systems development background and it's wild how dumb QB is handling this. This is clearly a basic Becky coding issue. There are so many simple options to repair the transactions 1) QB should have rolled back the correct code 2) at least give your end users the ability to update the payroll transaction accounts manually) This started in May of 2022; finally confirmed by QB in July 2022.
I have wasted 200+ hours on the phone with QB, only for each agent to make the issue worse and worse. What's insulting is the reps will set up a callback time and NEVER call back.
In the meantime, have been on the phone with 10+ reps, some can see notes from other departments and some can not. (Case agents lack transparency across Quickbooks different lines of business- literally for no logical reason).
NO ONE HAS SOLVED THE ISSUE QUICKBOOKS CREATED
THE QUICKBOOKS "RESOLUTIONS" HAVE ACTUALLY MADE OUR BOOKS MUCH MUCH WORSE - THEY HAVE ASKED ME TO:
1) UNCATEGORIZE TRANSACTIONS
2) LINK AND UNLINK MY BANK ACCOUNTS
3) REIMPORT ALL MY TRANSACTIONS FROM MY BANK!!!
4) VOID AND RECREATE TRANSACTIONS
5) WAIT FOR A RESOLUTION
6) UPDATE EXISTING TRANSACTIONS
7) UNRECONCILE & RE-RECONCILE
No one ever calls your back or really helps.
WHAT A NIGHTMARE OF A COMPANY, POOR CUSTOMER SERVICE MODELS BOTH INTERNALLY AND EXTERNALLY, POOR DEVELOPMENT CYCLES/ IMPLEMENTATIONS, LITERALLY BLOCK THEIR OWN USERS FROM UPDATE THE "FROM ACCOUNTS" --- WHY BECAUSE THEY KNOW BETTER. RIDICULOUS.
Case:[Removed] CUSTOMIZE_FORM_TEMPLATES - forms [ ref:_00Di0Xs0j._5003j28YNDp:ref ]
INV82393
