payroll and T-Sheets integration

jennifersurfcitybiz · ‎March 22, 2019

Please add Email Address to the limited Initial "Employee Details" page when setting up a new Payroll account. This is imperative to correctly integrate T-Sheets (an Intuit owned product). There should be no reason that employees cannot track time while payroll is being set up except that T-Sheets requires the email address pushed from QB to send the invitation to begin tracking.

AlcaeusF · ‎March 22, 2019

Hello jennifersurfcitybiz,

Thank you for posting here in the Community. I want to assist you with any concern you may have with TSheets and QuickBooks integration.

During the payroll setup, you'll be asked to enter the employee information including the email address. To ensure an accurate exchanging of data through TSheets, completing the setup is required before adding employees and tracking their time.

I'm adding a screenshot below in case you need a visual reference on the Payroll Setup:

I want to make sure that I'm able to help you with any of your QuickBooks needs, so please feel free to reach out to me. If you need further help, you can add additional details or screenshot to ensure a timely solution.

jennifersurfcitybiz · ‎March 22, 2019

The E-mail address is not an available field in QB Payroll setup when you are creating an entirely new payroll account. It s only available in an existing payroll account when adding a new hire. Although from a non user standpoint this may seem like the same thing, it is actually very different.

Setting up a payroll account takes a few days to a week depending on the detail level that is required. Considering time tracking should take place for 1 or two weeks prior to running payroll it would seem that these things could be transpiring at the same time.

For Example, I started a new client with the payroll set up process on Tuesday, today is Friday and it is still not complete (pending Intuit review), there is no email field available to enter an e-mail address in the new company set up. He has an employee already working but can not get that employee to enter time in Tsheets because the push from QB to Tsheets is missing the email address to send the invite to the new employee.

jennifersurfcitybiz · ‎March 22, 2019

The E-mail address is not an available field in QB Payroll setup when you are creating an entirely new payroll account. It s only available in an existing account when adding a new hire. Although from a non user standpoint this may seem like the same thing, it is actually very different.

Setting up a payroll account takes a few days to a week depending on the detail level that is required. Considering time tracking should take place for 1 or two weeks prior to running payroll it would seem that these things could be transpiring at the same time.

For Example, I started a new client with the payroll set up process on Tuesday, today is Friday and it is still not complete (pending Intuit review), there is no email field available to enter an e-mail address in the new company set up. He has an employee already working but can not get that employee to enter time in Tsheets because the push from QB to Tsheets is missing the email address to send the invite to the new employee.

HoneyLynn_G · ‎March 22, 2019

Thanks for getting back to us, jennifersurfcitybiz.

Based on the scenario you've provided, you're currently subscribed to our Full Services Payroll. I recommend calling our Customer Care team. They have all the tools needed to help you set up and integrate your QBO account with Tsheets.

To get in touch with them:

Log into your QuickBooks Online company.
Select Help at the top right of QuickBooks.
Click Contact us.
Tell us what you need help with, then choose your preferred support method (chat or call).

For additional reference about QBO Full Service, please check this link: QuickBooks Online Full Service Payroll Hub.

That should get you on the right track, jennifersurfcitybiz. I'm still here to offer more help if you have additional concern. Just drop a comment below. Have a good one.

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payroll and T-Sheets integration