Nice to have you in the Community space, @Jai4.
I’d like to help and get you back on working order. That being said, let me route you to our payroll support team so this gets taken care of.
They have the proper tools to look into your account and investigate why you’re unable to run your payroll with a location. They can also provide you with the best resolution to get around the issue.
Here’s how to reach out to them in your QuickBooks Online (QBO) account:
- Go to the (?) Help icon.
- Select the Search tab.
- Click Contact Us.
- Enter a brief discussion of your concern and click Continue.
- Choose either Chat with us (if you preferred messaging) or Give us a call.
You can also read this link for more details and ensure to review their Support hours to know when agents are available: Contact Payroll Support.
Once everything looks good, you can now run your payroll seamlessly. To be guided through the process, you can refer to this article for guidance:
Keep me in the loop if you need further assistance running your payroll in QBO. I’ll be around ready to help and back you up. Have a good one!
