Hi there, Capital. I'm here to provide some insights and assistance regarding the issue you are encountering with printing payroll checks.
If you're bulk printing your payroll check, please know there is an ongoing investigation related to this concern. Rest assured that our engineering team is aware of this issue and is actively working on a resolution.
In the meantime, I recommend printing your payroll checks one at a time. This approach will help mitigate the issue while our team continues to work on a permanent fix. Also, you can contact our support team so they can add you to the list of affected users and notify you promptly if a resolution has rolled out.
Moreover, if you're experiencing this issue while printing your payroll checks individually, consider troubleshooting it. When your browser gets overloaded, it causes formatting issues when printing this information.
To address this, let's access your account using a private window since it won't save your browsing activity, cache, cookies, or site data. Here are the keyboard shortcuts you can follow:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
- Edge: Ctrl + Shift + N
Once you're there, log in to your account and try to access your payroll check. If it displays and prints the correct information, consider clearing your cookies or browsing history. At the same time, ensure you have the latest version of Adobe Acrobat Reader installed to avoid any printing issues.
For more information, please check this article: Troubleshoot printing paychecks, pay stubs, and forms.
If you want to enter and manage your employee's updated paycheck information and data, here's a helpful article for your guidance: Add pay history to QuickBooks Online Payroll
The Community space is always available if you have other questions or need additional assistance in printing your payroll stubs, Capital. Just click the Reply button or post in this forum.
