Payroll did not process

Thank you for bringing this to our attention, @userjyarborough.

Let me share information about your unprocessed payroll in QuickBooks Online (QBO).

There are various options to consider when processing your paycheck. First, you’ll have to consider the funding time. This determines how much time you need to give us to execute your payroll before the date of your payday. Your financing period can have an impact on your direct deposit cap as well.

You can check out this article for more information: View or change your direct deposit funding time.

On the other hand, have you encountered an error message when checking your payroll? Or, during the process, are there any alerts that popped up?

If you have processed a Direct Deposit, I recommend you contact our Customer Care Team. This way, our phone support can securely determine the cause of this issue and enable us to provide fixes in no time. Also, they can check its status for you: Contact QuickBooks Online Payroll Support.

Let me know if there’s anything else I can do to assist you further. Have a good one!

My payroll did not process, and Dates seem to be all of the place I wish I had a phone number to call them with.

@userjyarborough I am on the phone with them now [removed] they don't seem to know what's going on

Welcome to the Community, papabeartrucking.

If your lead-time is set to Next-day, employees can expect to see their pay on the next business day after you've submitted payroll.

Here's how you can check your payroll's status:

1. In the left navigation bar, go to Payroll, then Employees.
2. Click Paycheck list.
3. From your Status column, you'll be able to see the status of paychecks.

Here's what each status means:
 

• Scheduled - Intuit has everything needed to send this check to the bank and pay this employee.
• Processed - The employee’s paycheck info was already sent to their bank and the employee will be paid by the end of the day.
• Returned - There was a problem with your employee’s bank account and their funds couldn’t be deposited via direct deposit. Their bank sent them back to Intuit.
• Cancelled - Direct deposit was not included. If you see no status displayed, it means that a paper check was issued.

If you're still wondering why your payroll didn't process, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment and conduct further research with you.

They can be reached while you're signed in:

1. Use the Help (?) icon.
   
2. Click Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.

Please feel welcome to send a reply if there's any additional questions. Have a great day!