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charles-viola-co
Level 1

Payroll direct deposit didn't process today

My payroll direct deposit didn't process. Any known systemic issues?
5 Comments 5
Texas76048
Level 1

Payroll direct deposit didn't process today

Same issue here. Can't get ahold of anyone at Quickbooks/Intuit to confirm the issue. Our bank has received no advice of withdrawal. Should we process physical checks, or is there some way for employees to still be paid electronically by end of banking day? 

Jessica_young
Moderator

Payroll direct deposit didn't process today

Thanks for reaching out, @Texas76048 and @charles-viola-co.

 

I understand how frustrating this is and how important it is for our customers to pay employees on time and promptly.

 

Right now our team is aware of this issue with direct deposits and is working on getting this resolved ASAP. Currently, the bank/financial institution has until 5 pm to deposit the money to the employee accounts.

 

Regardless, we're actively tracking each of our affected customer accounts to see if we can provide a more accurate time frame and get employees paid sooner. It's very important that you DO NOT cancel payroll and create paper checks. We'll monitor the situation closely and keep you all included in any updates as they come to us here in the Community.

 

I'm linking the Status Update page here: Direct Deposit with settlement date of April 30th, 2021 is not showing posted in employee accounts I...

 

Thank you for your patience while we work on this issue.

 

msiegel
Level 3

Payroll direct deposit didn't process today

Thank you Jessica.  Is there a website we can go to for updates on this problem?

KlentB
Moderator

Payroll direct deposit didn't process today

Hi there, msiegel.

 

We'd like to inform you that the direct deposit issue is already resolved, and your employee should get their pay by the end of the day. Please follow this link for more details: http://status.quickbooks.intuit.com/incidents/jnhwslhtskgd

 

We thank you for your patience and time to post in the Community. Have a great rest of the weekend!

msiegel
Level 3

Payroll direct deposit didn't process today

Thank you.

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