Payroll expenses showing as class not specified

I appreciate your efforts, @Haris4535. I know you've recently contacted our support already, but allow me to redirect you back to them so that you can be added to the list of affected users regarding your payroll concern in QuickBooks Online (QBO).

Please know that we're currently investigating the issue (INV-113003) you encountered with payroll expenses showing as class not specified. Rest assured, our engineers are working diligently to resolve it and get your business up and running again.

To ensure you receive the latest updates on the investigation and be added to the list of affected users, I recommend contacting back to our Support team. Here's how:

1. Log in to your QBO account, then go to Help (?).
2. Click on Search, then Contact Us.
3. Please select Payroll as a topic.
4. Choose to Chat with us or Have us call you.

For your convenience, you can find the best times to contact support in this article: QuickBooks Online Support Hours.

Additionally, you can personalize your Profit and Loss report to reflect information according to your preference.

For your reference, I’m also including a helpful guide to prepare for year-end closing in QBO: Year-end guide for QuickBooks Online.

If you have further questions about managing payroll classifications, reclassifying transactions, or have any QBO concerns, please don't hesitate to Reply below. I'm here to help you resolve these matters.

Nice to hear back from you

The investigation is going on for more than over 5 months. We thought the engineers will have a solution by the end of year which will make us close and analyse our financials more efficiently. That looks like an impossibility now.

Meanwhile I have witnessed investigations for canadian users for the same issue takin an year or so, still not resolved. How long companies can hold on these investigations ?

Thank you