Payroll expenses showing as class not specified

I appreciate your efforts, @Haris4535. I know you've recently contacted our support already, but allow me to redirect you back to them so that you can be added to the list of affected users regarding your payroll concern in QuickBooks Online (QBO).

Please know that we're currently investigating the issue (INV-113003) you encountered with payroll expenses showing as class not specified. Rest assured, our engineers are working diligently to resolve it and get your business up and running again.

To ensure you receive the latest updates on the investigation and be added to the list of affected users, I recommend contacting back to our Support team. Here's how:

1. Log in to your QBO account, then go to Help (?).
2. Click on Search, then Contact Us.
3. Please select Payroll as a topic.
4. Choose to Chat with us or Have us call you.

For your convenience, you can find the best times to contact support in this article: QuickBooks Online Support Hours.

Additionally, you can personalize your Profit and Loss report to reflect information according to your preference.

For your reference, I’m also including a helpful guide to prepare for year-end closing in QBO: Year-end guide for QuickBooks Online.

If you have further questions about managing payroll classifications, reclassifying transactions, or have any QBO concerns, please don't hesitate to Reply below. I'm here to help you resolve these matters.

Nice to hear back from you

The investigation is going on for more than over 5 months. We thought the engineers will have a solution by the end of year which will make us close and analyse our financials more efficiently. That looks like an impossibility now.

Meanwhile I have witnessed investigations for canadian users for the same issue takin an year or so, still not resolved. How long companies can hold on these investigations ?

Thank you

I believe that I also created a case that is linked to INV-113003. My case number is: 15126910214

In my case, starting after August 2nd, 2024, payroll expenses related to salaried employees are no longer be tracked against the client accounts to which their time is booked.

Prior to that date, pro-rated amounts of their salary were costed against client accounts according to the proportion of hours they booked to each client account.

After August 2nd, 2024, none of their time gets attributed to client accounts.

As a result, I cannot run an accurate Income by Client report to know my profit and loss per client account!

In other words, Quickbooks Online and the Payroll function are completely failing at their core accounting responsibility!

I just spent over three hours with a Pro Advisor Team member and this issue is still not resolved. 

Went to tier three with the engineers and they did not resolve the issue but they told my Advisor that it was. 

Do not hold your breath here because the engineering team has not resolved  the issue of Payroll Class Tracking, Updating Transactions, or providing any customer service. 

I was not allowed to speak directly with the engineering team to try and resolve the issue. 

I use direct deposit transaction and cannot edit a check for class transactions. 

They suggested that there was a GL item not Classed and I had to inform the engineers that their system does not track classed by GL accounts and that it is done through the Payroll Settings. 

The engineer team told my Pro Advisor Team member that the issue was resolved which it is not. 

They LIE!

I have serious concerns with the quality of engineers at INTUIT. 

This experience SUCKED!  

Mike Krug.