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ImaBassetcase
Level 4

Payroll glitch?

Help!   I am trying to open my payroll tab to pay my liabilities that are due today.  QB desktop opens just fine and takes me to my reminders and then to the Checkbook register.  When I try to open the payroll or employee tabs or dropdown choices, it shuts down Quickbooks.  I have restarted and shut down my computer several times with no change.  Is there a known glitch with Enhanced Payroll??

Solved
Best answer July 10, 2023

Best Answers
ImaBassetcase
Level 4

Payroll glitch?

I was on the phone with support for quite a while.  They did call me as promised.  After several attempts, it is working now. We ran a file repair from tool hub and it is currently working.  I hope it works for payroll tomorrow. 

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3 Comments 3
Maybelle_S
QuickBooks Team

Payroll glitch?

It's unusual, ImaBassetcase. Let me make it up to you by ensuring you're able to pay liabilities in QuickBooks Desktop (QBDT).

 

As of the moment, we have an ongoing investigation about being unable to access the payroll or employee tabs, and QuickBooks get shuts down. Our software engineers are working diligently to identify the root cause of the problem. We assure you that we are taking all necessary steps to get this rectified as soon as possible.

 

For now, I recommend contacting our support team. This way, you'll be added to the list of affected users and receive status updates through email or SMS. For a faster transaction, provide this investigation number to our representative (INV-88303). Here's how:

 

  1. In your QBDT company file, go to the Help menu.
  2. Select QuickBooks Desktop Help.
  3. Click Contact Us. 
  4. Enter a brief description of your concern and select Let's talk.
  5. Choose a way to connect.

 

You might want to visit these resources to learn more about managing payroll liabilities in QBDT:

 

 

Your patience and understanding are greatly appreciated as we work to address the issue. We look forward to providing you with the best possible experience in the future, ImaBassetcase. If there's anything else that I can do for you, just tag my name in the comment section. Take care!

ImaBassetcase
Level 4

Payroll glitch?

I was able to pay liabilities by going through the Home page menu and selecting it there. Thank Goodness.

ImaBassetcase
Level 4

Payroll glitch?

I was on the phone with support for quite a while.  They did call me as promised.  After several attempts, it is working now. We ran a file repair from tool hub and it is currently working.  I hope it works for payroll tomorrow. 

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