Hello there, @lkdelmar.
I'm glad you've reached out to us. Let me help you record the missing payroll data in your QuickBooks Desktop.
Good to know that you're using QuickBooks payroll. In this case, what you need to do is enter historical paychecks to restore your missing payroll data. To do this, let me walk you through the steps:
- At the top menu bar, click Help.
- Choose About QuickBooks. Press Ctrl + Alt + Y or Ctrl + Shift + Y to open the Setup YTD Amount window.
- Click Next and enter the Date of the Earliest QuickBooks payroll date.
- Click Next.
- Select Create Payment.
- Provide the information under Prior Payments of Taxes and Liabilities.
- Click on Accounts Affected and select the appropriate option.
- Click OK.
For additional reference, you can check this article: Enter historical payroll data in QuickBooks Desktop Payroll.
You may also contact our QuickBooks Desktop Support Team if you need further assistance with the steps. They have additional tools to pull up your account and do a remote session.
Here's how you can contact our payroll support:
- Click this link: https://payroll.intuit.com/support/contact/?infosrc=qs&service=16.
- Select your payroll subscription.
- Choose Payroll for the topic.
- Click View Contact Info to get the phone number.
That should do it! Feel me in if you have any other concerns about Payroll. I'm always here to help you out.
