Payroll history update for prior pay

Hi there, @hemakumari-itsno.

I have got the information you'll need to get that prior tax payment recorded. 

QuickBooks Online (QBO) Payroll will only allow us to make changes to your payment history if you haven’t created any paychecks. 

Since you've already run your first payroll, I'd suggest getting in touch with our QuickBooks Payroll Team to update your pay history. Here's how:

1. Go to Help (?) and select Contact Us.
2. Enter your concern, then click Let's talk.
3. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

Additionally, there are several payroll reports you can run in QuickBooks. These will help you get a closer look at your business's finances and view useful information about your business and employees.

Please be sure to follow up with me here as you make progress on this, I want to ensure your success. Thanks for bringing this concern to the Community, here's to a safe and productive day.

Thank you for the pointer! Reached out to Payroll team and they created a ticket for Payroll correction, but unfortunately the payroll correction member is from offshore and having hard time to communicate (no offense, she is trying her best). Hope she can figure out a way to address this. Is there anyway to escalate or talk to someone based in US?

I appreciate your patience to sort out your concern about entering historical payments and making tax payments due, hemakumari.

Let me share some updates regarding your concern about speaking with one of our offshore supports. 

I get in contact with the support department to check the case that has been created for this matter.

With this, one of the experts informed me and verified that this is added to the correct queue. Rest assured, someone will be taking over and getting this fixed soon.

Keep me posted if you have more concerns about your historical payroll. I want to ensure that this is being taken care of. Stay safe!