Other posters are also sharing the same experience at the moment, lucinda 1.
We’re aware that there’s an issue with the Direct Deposit payroll for April 30. Please know that we’re actively working on resolving this, so the employees will get paid on time.
We’re tracking each of the affected customer accounts to see if we can make the deposit sooner, or provide you with a specific time-frame.
For now, the bank has until 5pm to deposit the funds to the employee accounts.
Also, please note there isn’t a need to cancel the payroll and create paper checks. While we’re looking for an immediate fix, we suggest to subscribe to this link to get updates about the status of the issue: Direct Deposit with settlement date of April 30th, 2021 is not showing posted in employee accounts.
We request for your patience till we get back with an update. Please know that we will surely keep the Community on track so keep an eye out here and on your email.
