Payroll not showing

AC2305 · ‎June 23, 2020

I have over 20 employees, payroll has been a breeze with using TSHEETS integration. I exported the time today, opened QBO payroll and I was met with this page. Needless to say, super stressed about this. What has happened and how to get everything restored? I switched to QBO to avoid this very thing by having QB desktop on a computer. Any help is appreciated. I need to run payroll today!

Tori B · ‎June 23, 2020

Hello, @AC2305.

Thanks for reaching out to us here in the Community.

I recommend clearing the cache from your browser. Web browsers collect cache (cookies) to save time when loading repetitive data and images. These files can often become outdated or corrupted, causing issues like the one with your employee's not showing. I've included the links for all supported browsers that contain the steps for clearing the cache below.

Let me know if you have further questions or concerns. I'll be here to help you every step of the way. You can always reach out to us here in the Community anytime you need assistance. Take care!

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