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I have entered my payroll, submitted to Intuit (all is correct) but when I run my payroll summary report it shows the correct dates but the wrong amount. When I click on the amount, it brings up the previous weeks payroll information.
Good morning, @Main Stream.
It's great to see a new face here in the Community! Allow me to point you in the right direction to get this problem handled.
Since the payroll has been submitted, I recommend contacting our Customer Support Team for further assistance. Here's how:
It's that easy!
Come back and let us know how the call goes. We're always here to have your back. Take care!
I contacted support and they say the report is correct, but it is not. When I print a payroll summary report, I should put the payroll week in, and it brings up that week's payroll. What it is doing is bringing up the previous week's payroll. I have to put the check date in now to bring up the correct information.
I contacted support and they said the report is correct, but it is not. When I run a payroll report, I put in the week of payroll. The report brings up the prior week. Now what I have to do is put in the check date to pull up the correct report.
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