Hi there, plpell-epbfi-com.
I appreciate you letting us know of your experience when contacting our Payroll Support Team. This information will guide us on how to improve the level of service we provide to our customers.
We've checked our tools about your tax notices and form filings concerns. It showed that there’s already a new case created today. It's queued to the right team that will be able to help.
We don't have a definite timeframe for the solution. But rest assured that this is taken care of and someone will reach out to you.
I’m adding some links below for future reference. These articles will guide you on how to use the payroll features available in your service. For example, automatic tax payments, direct deposits, and so on.
Feel free to visit the Community again if you have other payroll concerns or questions about tax notices. I'm always ready to get this taken care of for you.
