We genuinely appreciate your effort in bringing this to our attention. Let me guide you so we can fix your payroll sync errors, Taxplanman1975.
QuickBooks Online Payroll (QBOP) enables you to handle all payroll tasks as well as other accounting activities without costing much. Thus, since the coverage is vast and wide, may I know exactly what specific payroll sync error are you getting? This is to ensure that we'll be able to apply the most effective solution and most of all give you a step-by-step clear process that will help resolve the issue.
In the meantime, let's take a look if this is just a browser-related issue. Sometimes, this happens if you're accessing pages frequently which causes some unusual responses. You can log into your QuickBooks Online (QBO) account using an incognito window. I've provided the shortcut keys in bullets below for your guide:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
- Press Ctrl + Shift + N (Microsoft Edge).
Once logged in, try to check if you're still getting the error. If not, return to your default browser and clear the cache to speed up the loading process. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing them will refresh the system, and you'll be able to work with a clean slate.
However, if you're still getting the error, you can use other supported browsers.
Again, you may want to take a closer look at your business and employees' information, go through this article for more details: Run Payroll Reports.
And as always, let us know how else we can help you. We're always right here to further assist you.
