payroll update

Thanks for checking out the Community space, ACCJAX.

I would love to help you, but I just need some details about your concern. Can you tell me more about the problem you've encountered with our online payroll?

Any additional information or a screenshot of the interface will be greatly appreciated. Looking forward to your reply. Have a good one!

After submitting payroll and reviewing and then it goes to the page where you would put in the check numbers and print the payroll checks, Quickbooks has removed the "print checks " option and replaced with print paystubs. 

After submitting payroll and reviewing the page where you add check numbers and print checks has removed the print checks option and replaced with print paystubs. you cant print checks from that page now. 

I cannot find previous 941s (like from 2021 & Q1-Q2 of 2022) and 940s (from 2021). They were available previously...

Thank you for posting here in the Community, @as77.
 

I've checked that you've posted the same question twice and my colleague has already added an answer. If you haven't been notified of the new response, check this link. 
 

If you need further assistance, don't hesitate to leave a comment below. I'm always here to help.

They haven’t answered anything. I was on the phone yesterday for an hour going through this and once again no manager help no supervisor. Quickbooks has the worst customer service and doesn’t care about its customers. The past two updates are horrible. If you have an answer then say it. 

My problem is it says that I need to update so when I press the update button and then it says I have updated to the latest then go to start an unscheduled payroll it starts all over again with I need to update.  if I skip this then it doesn't take any taxes out.  so frustrating

Hello there, @TParks.

I recognize the urgency of sorting this out as soon as possible so you could get back to processing your payroll. Before anything else, may I know your payroll subscription and where the Update button is located in QuickBooks? 

Payroll automatically updates if you're using QuickBooks Online (QBO) Payroll. However, if you're using QuickBooks Desktop (QBDT) Payroll make sure that you have a supported QuickBooks and ensure that the tax table is up-to-date. 

If the payroll item was correctly set up, I recommend verifying and rebuilding your QuickBooks data to isolate the issue. 

Moreover, I'll also share this article which can serve as your reference to help you manage taxes in QuickBooks: Help Articles for Taxes in QuickBooks.

Feel free to leave a reply if you require further assistance. The Community team always has your back. Have a good one.

I'm having a similar problem. I click on get payroll updates (even though I have chosen automatic updates) and nothing happens, my tax tables are still expired as of June 30, 2023.

Let's resolve the error you're having to get the latest payroll update, @Kraico.

You'll just have to send your payroll data or usage data to resolve this error. Before performing the steps below, make sure to update QuickBooks Desktop to the latest release and create a backup copy of your QuickBooks Desktop company file.

Here's how to send your payroll data or usage data:

1. Go to the Employees menu and select My Payroll Service, then select Send Usage Data. If you don’t see this option, follow the next step.
2. Go back to the Employees menu and choose Send Payroll Data.
3. In the Send/Receive Payroll Data window, click on Send All. Enter your payroll service pin once prompted.

Once successful, try to get the latest tax table update in QuickBooks Desktop Payroll. It'll let you have the newest tax table that provides up-to-date, accurate rates and calculations for federal and supported state taxes, payroll tax forms, and e-file and e-pay options.

If the error persists, follow the next steps provided in the following article: Resolve payroll error PS038. 

Here's what's included in the latest payroll update: Get the latest payroll news and updates in QuickBooks Desktop Payroll. 

Let me know if you need further help to get the latest payroll update. Keep safe, and have a great rest of the day!

I have been having problems with Enhanced Payroll - Desktop since we got it in October 2023.  Updates do not work!  I call support and after hours, we get it where it will work for possibly  payrolls then back to the same thing.  It doesn't figure the taxes.  I have it on automatic updates.  I have let customer support get on my desktop and tell me directly what to do.  It is only good for possibly 2 payrolls.  Ridiculous!  We pay way too much to keep having this problem!