cancel
Showing results for 
Search instead for 
Did you mean: 
userchristina3
Level 1

Payroll was submitted as normal. no changes to any part of system QB shows PR ran. Employees have not received the direct deposits. How do I find out what went wrong?

 
2 Comments 2
lahawk81
Level 1

Payroll was submitted as normal. no changes to any part of system QB shows PR ran. Employees have not received the direct deposits. How do I find out what went wrong?

I am trying to find out the same thing.  My employees did not receive their deposits either.

ShiellaGraceA
QuickBooks Team

Payroll was submitted as normal. no changes to any part of system QB shows PR ran. Employees have not received the direct deposits. How do I find out what went wrong?

Thanks for posting here about your payroll concern,@lahawk81.

 

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.
 

In order for you to receive live updates for outages in QBO, go to this link and click on Subscribe to Updates.

 

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up