A user can use any email as long as it has not been used by another member of the account, LDO.
You can also add a user without paying in QuickBooks Time or QuickBooks Payroll, as long as you do not exceed the user limit for your current subscription.
Since you're experiencing an error while adding, let's apply some troubleshooting steps to determine why you're unable to add a user.
Let's start by clearing the cache to resolve issues such as page loading errors or formatting glitches.
If you can't still add the user, consider using a different supported browser. It will help prevent issues specific to the one you're currently using.
If the issue persists, I suggest contacting our Live Support team. They can safely check your account to determine why you're encountering an error when adding a user and help resolve it.
Here's how:
- Go to the Help menu.
- Click the Search option and type "contact support."
- Choose the Contact Us tab at the bottom.
- Enter the question, keyword, or topic for which you need assistance.
- Follow the prompts, then select your preferred way to connect with us: Have us call you or Chat with us.
If you need more help, click the Reply button. We're here, ready and eager to address any questions or concerns you may have.
